Total Quality Management

Standards

Standards - Business Excellence

For General Business and Business Excellence, our terms of reference will be:

Standard

Reference

Quality

ISO 9001:2015

Quality management systems – Requirements

ISO 1002:2014

Quality management – customer satisfaction – Guidelines for complaints handling in organizations

ISO 10004:2012

Quality management – customer satisfaction – Guidelines for monitoring and measuring

ISO 10018:2012

Quality management – Guidelines on people involvement and competence

BS 8477:2014

Code of practice for customer service

Management / Excellence

ISO 19600:2014

Compliance management systems – Guidelines

ISO 30301:2011

Information and documentation – Management systems for records – Requirements

ISO 30302:2015

Information and documentation – Management systems for records – Guidelines for implementation

ISO 37101:2016

Sustainable development in communities – Management system for sustainable development – Requirements with guidance for use

ISO 55001:2014

Asset management – Management systems – Requirements

ISO 55002:2014

Asset management – Management systems – Guidelines for the application of ISO 55001

ISO 50001:2011

Energy management systems – Requirements with guidance for use

ISO 50501

Innovation management – Innovation management systems – Guidance

ISO 41001

Facility management – Management systems – Requirements with guidance for use

ISO 44001:2017

Collaborative business relationship management systems – Framework

ISO 18788:2015

Management system for private security operations – Requirements with guidance for use

BS EN 1325:2014

Value management

BS EN 62198:2014

Managing risk in projects – Application guidelines

PAS 99:2012

Specification of common management system requirements as a framework for integration

Environment, Health & Safety

ISO 45001

Occupational health and safety management – Requirements with guidance for use

ISO 14001:2015

Environmental management system – Requirements with guidance for use

ISO 14004:2016

Environmental management system – General guidelines on implementation