For General Business and Business Excellence, our terms of reference will be:
Standard
Reference
Quality
ISO 9001:2015
Quality management systems – Requirements
ISO 1002:2014
Quality management – customer satisfaction – Guidelines for complaints handling in organizations
ISO 10004:2012
Quality management – customer satisfaction – Guidelines for monitoring and measuring
ISO 10018:2012
Quality management – Guidelines on people involvement and competence
BS 8477:2014
Code of practice for customer service
Management / Excellence
ISO 19600:2014
Compliance management systems – Guidelines
ISO 30301:2011
Information and documentation – Management systems for records – Requirements
ISO 30302:2015
Information and documentation – Management systems for records – Guidelines for implementation
ISO 37101:2016
Sustainable development in communities – Management system for sustainable development – Requirements with guidance for use
ISO 55001:2014
Asset management – Management systems – Requirements
ISO 55002:2014
Asset management – Management systems – Guidelines for the application of ISO 55001
ISO 50001:2011
Energy management systems – Requirements with guidance for use
ISO 50501
Innovation management – Innovation management systems – Guidance
ISO 41001
Facility management – Management systems – Requirements with guidance for use
ISO 44001:2017
Collaborative business relationship management systems – Framework
ISO 18788:2015
Management system for private security operations – Requirements with guidance for use
BS EN 1325:2014
Value management
BS EN 62198:2014
Managing risk in projects – Application guidelines
PAS 99:2012
Specification of common management system requirements as a framework for integration
Environment, Health & Safety
ISO 45001
Occupational health and safety management – Requirements with guidance for use
ISO 14001:2015
Environmental management system – Requirements with guidance for use
ISO 14004:2016
Environmental management system – General guidelines on implementation
